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Shipping & Delivery

Yes, it's true! We ship across India.

Q. What parts of India do you deliver orders to?

Ans: We deliver orders all across India. However, we recommend that you put in your PINCODE at the time of selecting a product to make sure your PINCODE is serviceable.

Q. What are the delivery charges?

Ans: All orders above ₹ 499 are eligible for free shipping within India. For orders below ₹ 499, there is an additional delivery charge of ₹ 50 when you checkout.

Q. How long will it take for my order to reach me?

Your order will be dispatched within 2 business working days. However, in certain rare circumstances, the order may take a little longer to get dispatched. After dispatch, it will take between 3 to 5 business working days for major cities and about 7 to 10 days for remote locations. For certain remote areas, which are not serviceable by major courier partners, the products will be shipped through Indian Postal Service and may take 7-10 days depending on the location.

Q. What if I want to make a change to the delivery address?

Ans: We completely understand. All you need to do is either email us on orders@softsensbaby.com or call/WhatsApp us on +91 9833360298 and inform us of the desired changes. However, we suggest that you do this as soon as possible after the order is placed.

Q. How can I keep a track of my order?

Ans: Once your order has been dispatched from our warehouse, located in Mumbai, India, you will receive an email with the name of the courier company as well as the tracking ID/Number. You will be able to track your order easily using these details.

Delivered but not delivered: Our delivery partners will make 3 attempts to deliver your order before it is returned back to our warehouse in Mumbai. Please provide your mobile number in the delivery address as it will ensure a fast and hassle free delivery.