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Return policy
We want you to be completely satisfied with your Softsens purchase. If for any reason you're not happy with your order, we offer a simple and convenient return policy within 10 days of receiving your items.
How To Return:
If you are not happy with the product received, Softsens will help you within 10 days of purchase (provided that the product is still in its original packaging, with tags and has not been worn, washed or tampered with).
• You have 10 business days after delivery to return the product. Make sure that the product is still in its original packaging, with tags and has not been worn, washed or tampered with.
• Products that have been purchased during a sale/promotion/cost reduction period cannot be returned.
• The customer simply has to either email us at returns@softsensbaby.com or call on +919833360298 to share the reason for the return. If the customer has sent an email, then a member of the Softsens customer care team will get back to the customer within 24hrs to 48hrs (excluding holidays and public holidays).
Please note: For any products that are being sent back to Softsens, please ensure that there is no damage to the product(s). There should be no marks/stains/cuts/etc. on them and all stickers/tags must be intact. The product has to be returned in a proper re-sellable condition.
Refunds
At Softsens, we want you to feel confident and satisfied with your purchase. If you need to return an item, we offer a clear refund policy to ensure a smooth experience.
If Softsens has sent a wrong/damaged product to a customer, then Softsens shall refund the customer fully in the form of Online Store Vouchers which the customer can then use to make a purchase of any other product on www.softsensbaby.com (only once the product has been received by Softsens).
If the customer wishes to send the product back because he/she is not happy or satisfied with the product, then the customer shall not get refunded for the shipping fee (as this has already been paid for) and Softsens shall charge a 10% Admin fee. The balance amount, which is refundable to the customer, will get refunded in the form of Online Store Vouchers.
The customer will need to ship the product back to Softsens (and will need to bear the cost of courier charges while shipping the products back to Softsens).