Simply browse our products, add them to your cart, and follow the checkout steps. You can create an account for a faster checkout experience or check out as a guest.

We process orders quickly to ensure fast delivery. However, you may be able to modify or cancel your order if it hasn't been shipped yet. Please contact us immediately at customercare@softsensbaby.com or call +919833360298 to inquire about changes.

Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order by logging into your account and visiting the "Order History" section.

We accept most major credit cards (Visa, Mastercard, etc.) and debit cards with a valid CVV code. We also offer secure online payment options through trusted partners.

Yes! We frequently offer discounts and promotions on our website and through email newsletters. Be sure to subscribe to stay updated on the latest deals.

If the customer is not happy with the product he/she has received, then Softsens will surely help the customer out within 10 days of purchase (provided that the product is still in its original packaging, with tags and has not been worn, washed or tampered with). Products that have been purchased during a sale/promotion/cost reduction period cannot be returned. The customer simply has to either email on returns@softsensbaby.com or call on +919833360298 and inform Softsens as to what the reason is. If the customer has sent an email, then a member of the Softsens customer care team will get back to the customer within 24hrs to 48hrs (excluding holidays and public holidays).

If a customer has received a wrong or damaged product or simply want to have the current product exchanged for another one, Softsens will surely help the customer out within 10 days of purchase (provided that the product is still in its original packaging, with tags and has not been worn, washed or tampered with). Products that have been purchased during a sale/promotion/cost reduction period cannot be returned. The customer simply has to either email on returns@softsensbaby.com or call on +919833360298 and inform Softsens as to what the reason is. If you have sent an email, then a member of the Softsens customer care team will get back to the customer within 24hrs to 48hrs (excluding holidays and public holidays).

If it is a pre-paid order and if the order has been dispatched, then Softsens shall try and ask the courier company to return the order back to Softsens. In case this is not possible, then, once the order reaches the customer, the customer will have to accept the order and then re-ship it back to Softsens. For all cancellation orders that have been dispatched, the customer shall be refunded in the form of Online Vouchers but the shipping fee shall not be refunded and there will be a 10% Admin Fee charged to the customer. The remaining shall be refunded in Online Vouchers format.