Simply browse our products, add them to your cart, and follow the checkout steps. You can create an account for a faster checkout experience or check out as a guest.

We process orders quickly to ensure fast delivery. However, you may be able to modify or cancel your order if it hasn't been shipped yet. Please contact us immediately at customercare@softsensbaby.com or call +919833360298 to inquire about changes.

Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order by logging into your account and visiting the "Order History" section.

We accept most major credit cards (Visa, Mastercard, etc.) and debit cards with a valid CVV code. We also offer secure online payment options through trusted partners.

Yes! We frequently offer discounts and promotions on our website and through email newsletters. Be sure to subscribe to stay updated on the latest deals.

If the customer is not happy with the product he/she has received, then Softsens will surely help the customer out within 10 days of purchase (provided that the product is still in its original packaging, with tags and has not been worn, washed or tampered with). Products that have been purchased during a sale/promotion/cost reduction period cannot be returned. The customer simply has to either email on returns@softsensbaby.com or call on +919833360298 and inform Softsens as to what the reason is. If the customer has sent an email, then a member of the Softsens customer care team will get back to the customer within 24hrs to 48hrs (excluding holidays and public holidays).

If a customer has received a wrong or damaged product or simply want to have the current product exchanged for another one, Softsens will surely help the customer out within 10 days of purchase (provided that the product is still in its original packaging, with tags and has not been worn, washed or tampered with). Products that have been purchased during a sale/promotion/cost reduction period cannot be returned. The customer simply has to either email on returns@softsensbaby.com or call on +919833360298 and inform Softsens as to what the reason is. If you have sent an email, then a member of the Softsens customer care team will get back to the customer within 24hrs to 48hrs (excluding holidays and public holidays).

If it is a pre-paid order and if the order has been dispatched, then Softsens shall try and ask the courier company to return the order back to Softsens. In case this is not possible, then, once the order reaches the customer, the customer will have to accept the order and then re-ship it back to Softsens. For all cancellation orders that have been dispatched, the customer shall be refunded in the form of Online Vouchers but the shipping fee shall not be refunded and there will be a 10% Admin Fee charged to the customer. The remaining shall be refunded in Online Vouchers format.

Absolutely! We use secure payment gateways to process all transactions. Your credit card information is encrypted and never stored on our servers.

If your payment is declined, you'll receive a notification during checkout. Please verify your billing information and try again. Alternatively, you can choose a different payment method.

Yes! You can redeem your Softsens eGift Card at checkout by entering the unique code provided.

Currently, we do not offer split payment options. However, you can always use multiple payment methods to complete your order.

Yes, you'll receive a digital receipt via email after your order is confirmed. You can also access your receipt by logging into your account and visiting the "Order History" section.

No. You do not need to create an account to shop at Softsens. You can place your order as a guest and be assured that your order will reach you on time.

You can create your account by clicking here.

No worries! Click here and enter the email address associated with your account. We'll send you a secure link to reset your password and get you back on track. Once you've chosen a new password, you can log in using it on this page.

You can easily subscribe to emails by visiting www.softsensbaby.com and using the sign up form located in the footer at the bottom of the page. if you want to cancel/unsubscribe, you can click unsubscribe by locating the "unsubscribe" link within your email.

We deliver orders all across India. However, we recommend that you put in your PINCODE at the time of selecting a product to make sure your PINCODE is serviceable.

All orders above ₹ 499 are eligible for free shipping within India. For orders below ₹ 499, there is an additional delivery charge of ₹ 50 when you checkout.

Your order will be dispatched within 2 business working days. However, in certain rare circumstances, the order may take a little longer to get dispatched. After dispatch, it will take between 3 to 5 business working days for major cities and about 7 to 10 days for remote locations. For certain remote areas, which are not serviceable by major courier partners, the products will be shipped through Indian Postal Service and may take 7-10 days depending on the location.

We completely understand. All you need to do is either email us on orders@softsensbaby.com or call/WhatsApp us on +91 9833360298 and inform us of the desired changes. However, we suggest that you do this as soon as possible after the order is placed.

Once your order has been dispatched from our warehouse, located in Mumbai, India, you will receive an email with the name of the courier company as well as the tracking ID/Number. You will be able to track your order easily using these details.

Delivered but not delivered: Our delivery partners will make 3 attempts to deliver your order before it is returned back to our warehouse in Mumbai. Please provide your mobile number in the delivery address as it will ensure a fast and hassle free delivery.